We offer both vet and nurse appointments throughout the day for your convenience and these are by appointment only.
Each appointment is 15 minutes long and is normally enough time for the vet to give your pet an examination whether it be for a regular health check or to diagnose an illness.
For multiple issues or concerns it is wise to speak with the receptionist at the time of making the booking so that they can offer you a double appointment if needed. Please be aware that further tests may be required to support the vets diagnosis, sometimes these can be blood tests, urine or faecal sampling, xrays and ultrasound. You may need to book another appointment for these tests.
Our vets will talk you though each step and will keep you updated with the costs and will provide estimates if required.
Please bring all useful information and samples to an appointment to help the vet make a diagnosis, such as urine or faecal samples in a suitable sealed container.
Fees and Payment terms
Our professional fees reflect the high quality of care our dedicated and experienced trained staff provide you as our client. We remain very competitive in the local area and are always willing to discuss our fees with you prior to commencing medical treatment. We will gladly provide you with a printed estimate if requested. We do ask for payment at the time of treatment in most circumstances.
We accept most major debit and credit cards, payments via BACS or Cash.
For further details of this please contact Reception. Please be aware that any outstanding bills not settled within 3 months will be subject to a surcharge and sent to our debt collection agency for further investigation.
Seeking specialist advice
Should your vet feel that your pet would benefit from the expertise of a specialist, we will refer you to a relevant specialist in the field. We will talk through the options available to you and together with your vet's advice you can make an informed decision as to the next steps you take.
Cases we may refer will involve specialist internal medicine, key-hole surgury, opthalmology, oncology, neurolgy and cardiology.